SYSTEMS ADMINISTRATOR, TECHNOLOGY OPERATIONS

About the Role

As a member of the Content Operations Team, you will be responsible for improving catalog data quality. This involves building products through software engineering in the domains of catalog management, machine learning, and big data.

Key Responsibilities

• Analyze data to highlight validation gaps and recommend solutions.
• Drive/influence inter-function decisions with ops, tech, and product teams.
• Manage day-to-day deliverables across in-house and external partner sites for the given category.
• Identify opportunities to eliminate process redundancy.
• Work effectively in a cross-functional environment.
• Manage KPIs including Productivity, Quality, Utilization, and Process changes across single or multiple categories.
• Handle delivery management across a transactional processing organization.
• Manage stakeholders through effective written and oral communication.

Requirements & Tech Stack

• Metrics management
• Transaction management
• Analytical Skills
• Finding root cause of problem
• Ability to come up with new ideas
• People development
• MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
• Strong analytical skills – Ability to do high school level arithmetic
• Familiarity with navigating the internet – research techniques on the internet and finding required information

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or related field.
• 2 to 3 years’ experience in Retail catalog operations, Marketing, Merchandising, or Information Technology.
• Experience in Retail catalog Business/Program Management.
• Process expertise in category/product validation process within retail business.
• Problem-solving skills and attention to details.
• Excellent communication and strong organizational skills.

Preferred Qualifications

• Experience in Design, Customer Experience, Data Analytics & Visualization.
• Experience with a Supplier to Walmart or Agency in a role related to Item Setup, Product attribution.