Environmental Services Representative

Job Title: Environmental Services Representative

Company: Houston Methodist

About the Role

The Environmental Services (EVS) Representative position at Houston Methodist Continuing Care Hospital maintains environmental and infection control standards within established policies and procedures. This role performs general cleaning tasks in assigned areas to provide a safe and attractive environment for patients, guests, and staff, in accordance with department standards.

Key Responsibilities

• Interacts in a positive, professional manner with patients, family, and staff.
• Actively participates in meetings, huddles, and with team members using positive communication.
• Promotes a positive work environment and contributes to a dynamic, team-focused work unit.
• Responds promptly and positively to requests for assistance with directions and information.
• Promptly responds to all assignments to create an environment conducive for healing.
• Performs efficient room cleaning processes, ensuring timely patient admissions.
• Follows department process for room cleaning and discharge inspections to meet or exceed HCAHPS cleanliness scores.
• Achieves discharge, daily room cleaning, and assigned area turn-around times.
• During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment.
• Follows policies, procedures, and safety rules.
• Observes standard infection control precautions and complies with OSHA standards.
• Communicates and documents facility or patient-related issues to management.
• Corrects minor safety hazards.
• Appropriately uses and stores chemicals, paper goods, supplies, and equipment.
• Manages time effectively and prioritizes daily tasks, minimizing incidental overtime.
• Assumes responsibility for growth and development.
• Participates in continuing education and in-service programs.
• Contributes ideas towards improving the efficiency and effectiveness of department processes.

Requirements & Tech Stack

• Skills and Abilities:
• Demonstrates skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a customer-service-focused manner.
• Demonstrates the ability to access information within the department and hospital system.
• Multi-task oriented, ability to complete work within designated time frames.
• Ability to accurately and efficiently perform duties with minimal supervision.
• Demonstrates efficient and safe use of housekeeping equipment and chemicals.
• Work Attire:
• Uniform: Yes
• Scrubs: Yes
• Other (department approved): Yes
• On-Call: Employees may be required to be on-call during emergencies.
• Travel: No travel required outside or within the Houston Metropolitan area.

Qualifications

• Education: High School diploma or equivalent education preferred.
• Experience: One year of experience preferred.