Data & Technology Business Analyst

About the Role

The Data & Technology Business Analyst analyzes assigned data, dashboarding, business, and technology needs across Servco’s Auto Retail operations and develops recommendations and solutions. This role provides forward-deployed engineering (FDE) support, hands-on data and dashboard development, and light application development to update features or build prototypes ahead of formal App Dev team involvement. The role also provides business and systems analysis, technology project coordination, and operational process analysis for Hawaii Retail team operations.

Key Outcomes

Technology Strategy & Roadmap

• Develop familiarity with Auto Retail systems, platforms, integrations, data sources, and approved technology priorities.
• Support assigned roadmap activities by providing analysis and recommendations within established business objectives.

Technology Projects, Platforms & Solution Delivery

• Coordinate assigned activities within Auto Retail technology projects and system changes from planning through implementation.
• Maintain project documentation and status updates, monitor risks and issues, and recommend or escalate next steps as appropriate.

Business & Systems Analysis / Requirements

• Analyze and document requirements for assigned business or system needs.
• Identify process and system gaps and recommend practical solutions within established standards.

Data, Dashboards & Reporting

• Develop, maintain, and enhance assigned dashboards, reporting, and data solutions; validate accuracy and communicate relevant findings.

KPI / Performance Measurement & Continuous Improvement

• Maintain and monitor assigned KPIs, analyze results, and recommend improvements.

FDE, Prototyping & AI-Enabled Solution Development

• Develop and iterate assigned data, dashboard, workflow, and light application prototypes using established methods.
• Support the transition of validated prototypes to TIS/Digital Strategy or App Dev, as appropriate.
• Use approved AI tools to support analysis, prototyping, and project work, and validate outputs before use.

Systems Integration / Data Flows / Automation

• Map and document application dependencies, interfaces, and data flows for assigned systems.
• Identify routine integration, data movement, or automation gaps and recommend improvements.

Testing, Validation & Implementation Readiness

• Develop and execute test cases for assigned applications, integrations, and system changes.
• Support user acceptance testing, document results, help resolve defects, and escalate implementation issues.

Data Integrity, Security & Compliance

• Maintain data accuracy, integrity, and security within assigned work.
• Apply established security and data-handling requirements and escalate broader issues.

Stakeholder Partnership

• Provide technical and analytical support to retail teams and business stakeholders on assigned needs and recommend practical solutions.
• Observe operations at the source using genchi genbutsu principles to help ensure solutions meet business needs.
• Communicate progress, recommendations, issues, and blockers.

Administrative / Operational Support

• Provide day-to-day administrative support for Hawaii Retail team operations as assigned.

Requirements & Tech Stack

• Foundational knowledge of data analysis and visualization tools such as SQL, Tableau, or Power BI.
• Exposure to JavaScript, HTML, or similar application development languages.
• Ability and willingness to learn and use approved AI tools (e.g., Claude, Copilot, or similar) to support data and application work.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field preferred.
• Experience with data analysis, dashboarding, business or systems analysis, process documentation, systems implementation, testing, or project coordination through internship, coursework, or project experience preferred.
• Valid driver's license and clean driving record.
• Experience in automotive retail or a similar industry a plus.
• Familiarity with Databricks or similar data platforms a plus.
• Strong organizational skills and attention to detail.
• Strong communication skills and ability to work directly with business stakeholders.
• Working understanding of project coordination and software/system testing concepts.

Competencies

• Analytical Thinking
• Professional Judgment
• Technical Proficiency
• Collaboration
• Initiative
• Attention to Detail