ServiceNow CSDM / CMDB Specialist

About the Role

Teamware Solutions is seeking a ServiceNow CSDM / CMDB Specialist (Hybrid Admin – Functional Lead). This role requires strong CSDM functional expertise combined with hands-on ServiceNow / CMDB knowledge.

Key Responsibilities

• CSDM Implementation & Planning
• Plan and execute end-to-end CSDM implementation using the CSDM 5 framework.
• Assess current CMDB and partially implemented CSDM artifacts and redesign to align with the standard CSDM model.
• Drive framework adoption with the client.
• CMDB & Application Services Expertise
• Understand Business Applications, Application Services, and CMDB relationships.
• Guide migration from customized Business Applications to standardized Application Service modeling.
• Identify out-of-the-box (OOB) fields vs. custom fields and advise on retirement.
• Design and validate correct service and relationship hierarchy.
• Tool-Level / Backend Knowledge (Non-Developer)
• Familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities.
• Ability to explain available fields, data structures, and relationships within the platform.
• Translate functional CSDM requirements into build instructions for developers.
• Partner with developers for configuration/builds.
• Operational Ownership
• Act as the primary CSDM point of contact for the client.
• Support day-to-day design decisions and ongoing refinement.
• Provide continuity and backup knowledge.

Requirements & Tech Stack

• ServiceNow platform knowledge beyond UI-level administration.

Qualifications

• Prior hands-on CSDM implementation experience (at least one implementation preferred).
• Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred.
• Strong CMDB fundamentals: data modeling, relationships, service mapping concepts.
• Ability to operate as a functional-technical bridge between the business and developers.
• Possesses CSDM design authority, framework-level decision making, and strategic modeling expertise.