Float Phlebotomist / Administrative Assistant

About the Role

One Medical is a primary care solution transforming healthcare by making quality care more affordable, accessible, and enjoyable. As a Float Phlebotomist/Administrative Assistant, you will provide an exceptional experience for patients, particularly those in our Senior Health population (age 65+). You will act as a patient ambassador, removing barriers to care and ensuring a positive in-office experience. You will be the first point of contact, manage administrative tasks, and maintain the office environment.

Key Responsibilities

• Apply the C-I-CARE framework in all patient interactions, both clinical and administrative.
• Ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services on a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as:
• Non-blood specimen collection
• EKGs/ECGs
• Vitals
• Ear lavages
• Vaccines
• PPD tests
• Swabs
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages and follow up on lab cases.
• Assist providers and the virtual medical team with clerical duties, including:
• Biometric screening forms
• Medical record and consult review
• Billing inquiries
• DOH reporting
• Manage all front-of-house duties: check-in/check-out, insurance verification, printing/paperwork, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
• Master One Medical's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• High School Diploma or equivalent.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist (outside of a training/externship environment).
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, consistently taking action on challenges, and learning quickly when faced with new situations or tasks.
• Master Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Work Schedule

• Full-time role (40 hours/week) with 8-hour shifts.
• Shifts generally Monday-Friday between 8:00 AM - 5:00 PM.
• Based in Lawrenceville, Georgia.
• Support multiple One Medical locations; schedules are subject to change.

Benefits

For regular team members working 24+ hours per week (eligible from date of hire):

Taking Care of You Today

• Paid sabbatical for every five years of service.
• Free One Medical memberships for yourself, friends, and family.
• Employee Assistance Program (free confidential services).
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash outs (up to 40 accrued hours per year).

Protecting Your Future

• 401K match.
• Credit towards emergency childcare.
• Company-paid maternity and paternity leave.
• Paid Life Insurance (One Medical pays 100%).
• Disability insurance (One Medical pays 100% of Short Term and Long Term).

Additional Benefits for Practicing Clinicians

• Malpractice Insurance (covered 100%).
• UpToDate Subscription.
• Continuing Medical Education (CME) stipend.
• Rounds (one hour early each week for shared learning).
• Discounted rate to attend One Medical’s Annual REAL primary care conference.