Prod Compliance Sr. Associate

About the Role

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. The team designs global, consistent, and scalable solutions and prioritizes a blend between technology-driven and human decision-making processes.

Key Responsibilities

• Review the latest product information as per Standard Operations Procedures (SOP) and cross-check it against the relevant regulatory documentation.
• Using various Amazon-specific tools and systems, classify products to ensure they meet necessary compliance requirements for availability on Amazon.
• Work closely with your manager and Process Experts to address any deviations from standard SOPs, seeking their guidance when necessary.
• Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring Quality, Productivity, and Service Level Agreement targets are met.
• Identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries.
• Share feedback on the team's SOPs, contributing to the ongoing refinement of operational processes.
• Participate in knowledge-sharing sessions, contributing with expertise and learnings.
• As a mentor, support peers by answering queries and providing process-level training.

Requirements & Tech Stack

• Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.)
• Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database.
• Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions.
• Attention to detail and ability to analyze and identify patterns across data sets and information.
• Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and diving deep to seek facts.
• Ability to understand, interpret, critique, analyze, and communicate data.

Qualifications

• Bachelor's degree in logistics, transportation, supply chain, or business.
• Experience in oral and written communication in English.
• Knowledge of consumer product compliance processes and regulations.
• Preferred: 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance.
• Preferred: Advanced Excel skills (VBA).
• Preferred: Knowledge of database querying (SQL).
• Preferred: Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role.
• Preferred: Experience with data analysis in quantitative fields and building data and decision support systems.