Administrator, Loans

About The Role

• Position Title: Administrator
• Corporate Title: Administrator
• Reporting to: Assistant Vice President
• Location: Mumbai

Job Profile

Purpose of Role: Responsible for supporting the business team in execution of functions related to transaction processing, timely response to queries raised, record maintenance, reconciliation, adherence to internal and regulatory procedures, and liaising with other internal stakeholders to ensure smooth processing of transactions.

Main Responsibilities

Process

• Perform duties of Maker for assigned activities diligently.
• Understand and adhere to the process/policies of the Bank.
• Work closely with overseas branches to process/execute transactions according to accuracy/quality standards/SLAs.
• Learn system functions and adhere to controls.
• Support overseas branches to resolve operational incidents/reporting.
• Provide suggestions to improve/streamline operational processes.

Customer

• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer inquiries, providing excellent customer service.
• Partner with Compliance to understand relevant operational guidelines, MUFG's standard procedures, and local regulations, assessing their impact on daily operations.
• Partner with the wider operations team for information sharing and to ensure accurate and timely transaction processing.
• Support developmental projects relating to the Department.

People

• Good in teamwork.
• Liaison with Business team for timely & quality deliverables of assistance/services.

Other/Control

• Perform checking processes on operational issues escalated by less experienced team members.
• Perform reconciliation of any daily pending transactions.
• Support the Head of Department in determining the level of support for new MUFG product offerings by reviewing resourcing issues, internal policies, workarounds, and system capabilities.
• Support the Head of Department in achieving departmental KPIs set by Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits by preparing required documentation.
• Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
• Adhere to all company policies and guidelines.

Candidate Profile

• Minimum 0 to 2 years of relevant experience.
• Sound knowledge of Loan Operations, managing Disbursement, Settlement / Repayment / Roll Over (Long Term Loans, Short Term Loans and Trade Loans).
• Strong PC skills (MS Office).
• Good interpersonal skills to deal courteously and effectively with others.
• Good understanding of basic banking products.
• Understanding of local relevant regulations.
• Graduate and/or Postgraduate.
• Regulatory Certification would be preferred.
• Attention to details.