(USA) Food & Consumables Coach

About the Role

This role focuses on leading and developing teams, driving financial performance, and ensuring a high-quality customer experience.

Key Responsibilities

• Lead and develop teams by teaching, training, and providing feedback.
• Tour stores and communicate with associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance for business solutions.
• Communicate business objectives effectively to teams.
• Model and demonstrate exceptional customer service standards using the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store of the community and community outreach programs.
• Ensure customer needs, complaints, and issues are resolved successfully.
• Develop and implement action plans to correct deficiencies and improve processes for a high-quality customer experience.
• Drive financial performance and sales by reviewing Profit Loss (PL) statements.
• Manage, budget, forecast, and control expenses in the designated business area, aligning them with sales.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
• Promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives, building accountability and measuring progress.
• Identify and address improvement opportunities and demonstrate adaptability.
• Promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity.
• Implement action plans, utilize and support the Open Door Policy, and provide direction on applying policies in business processes.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Build strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop talent, and recognize others' contributions.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Model Walmart values to support and foster the company culture.
• Hold oneself and others accountable.
• Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Act in a selfless manner and be humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Consider and adapt to how, where, and when customers shop.
• Apply the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Make decisions based on data, insights, and analysis.
• Balance short and long-term priorities.
• Consider customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn.
• Take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
• Drive continuous improvements and adopt new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.
• Academy trainings
• Open Door trainings

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training will be required.

For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University (Preferred)
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University (Preferred)
• General work experience supervising 5 or more direct reports to include performance management, mentoring, hiring, and firing (Preferred)

Additional Compensation

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) (based on location, for certain positions)
• Complex Structure (based on external factors that create challenges, for certain positions)
• State Pay Differential (where applicable)

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Eligibility requirements for benefits may depend on job classification and length of employment.

Benefits are subject to change and may be subject to specific plan or program terms.