Sales Coordinator

About the Role

The Sales Coordinator role at SAPCO is a full-time, on-site position based in Mumbai. The Sales Coordinator will support the sales team with day-to-day coordination activities, including preparing quotations, processing orders, maintaining customer records, and tracking shipments and delivery timelines.

Key Responsibilities

• Be the link between customers, the sales team, the office, and the factory.
• Prepare quotations and process orders, tracking them from Purchase Order (PO) to dispatch.
• Handle both domestic and export orders, including export documentation and shipment follow-ups.
• Coordinate with production, quality, and logistics to ensure orders ship on time and to specification.
• Inform customers about order status and timelines, especially when delays occur.
• Maintain customer records and sales reports.
• Follow up on leads.
• Report directly to the Technical Director and work alongside them on new business.

Requirements & Tech Stack

• Sales Coordination and Sales Operations skills to manage orders, documentation, and internal workflow.
• Customer Service skills to handle queries, provide timely updates, and support client relationships.
• Effective Communication skills, including clear verbal and written communication with customers and internal teams.
• Understanding of Sales processes and basic sales principles.
• Proficiency in MS Office (especially Excel and Word).
• Familiarity with CRM or ERP systems is preferred.
• Strong organizational skills, accuracy in handling data, and the ability to prioritize multiple tasks.
• Ownership and follow-through.

Qualifications

• Relevant experience in packaging, printing, manufacturing, or B2B sales coordination is an advantage.
• Packaging knowledge is helpful, but product training will be provided.
• A Diploma or Bachelor’s degree in Business, Commerce, Marketing, or a related field is desirable.