IT Technical Support Executive
Ibus Networks
Bengaluru0–2 yrs59m agovia Naukri
About the Role
Provide technical assistance and support to customers.
Key Responsibilities
- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Stay up-to-date with new technologies and industry trends.