Customer Success Executive
Ezyschooling.com
Nazul, Delhi, India1h agovia LinkedIn
About the Role
Ezyschooling is a digital platform connecting parents and K-12 schools, with over 1000 schools and 1.5 Lac+ parents on board. We're looking for a Customer Success Executive to join our team in New Delhi. This is a Full-time, Work from Office position.
Key Responsibilities
- Build and maintain strong relationships with our partner schools
- Keep schools satisfied and retained, and onboard newly collaborated schools
- Resolve day-to-day operational issues between schools and the company
- Follow up on payments and update records on time
- Coordinate with schools via email, WhatsApp, and video calls
- Visit schools when required
- Support upselling and renewals
Requirements & Tech Stack
- Excellent written and verbal communication
- Ability to multitask, prioritise, and work independently or in a team
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Experience in customer success or sales is a plus