Technical Customer Support Executive

Role: Technical Customer Support Executive

About the Role

We are hiring Technical Support Executives for an International Voice Campaign at Mansarovar, Jaipur. We are looking for technically inclined, customer-focused candidates with excellent English communication skills and a good understanding of technical terminology. The ideal candidate should be confident in handling international customer calls, understanding technical issues, troubleshooting basic problems, and guiding customers through appropriate solutions while maintaining professional communication and customer satisfaction. Candidates with a technical background, particularly B.Tech in Computer Science (CS/IT), are encouraged to apply. Freshers who meet the eligibility criteria are welcome.

Key Responsibilities

• International Technical Support
• Handle customer calls for the international Anti-Virus campaign.
• Understand customer concerns related to antivirus software, system security, and technical issues.
• Provide clear guidance to customers regarding product features and basic technical queries.
• Assist customers with software-related concerns and troubleshooting steps.
• Ensure professional and effective customer support throughout each call.
• Technical Troubleshooting
• Identify and understand basic software, system, and related issues.
• Guide customers through troubleshooting steps in a simple and structured manner.
• Explain technical solutions clearly to non-technical customers.
• Follow standard troubleshooting procedures and process guidelines.
• Escalate complex technical issues to the appropriate team whenever required.
• Customer Communication & Handling
• Demonstrate excellent spoken English and strong communication skills.
• Communicate confidently with international customers.
• Understand technical terminology, jargon, and basic computer concepts.
• Maintain appropriate call etiquette, tone, patience, and professionalism.
• Handle customer concerns effectively and work toward a positive customer experience.
• Process, Quality & Compliance
• Follow company policies, technical support procedures, and quality standards.
• Maintain accurate customer interaction records wherever required.
• Meet assigned quality, productivity, and performance targets.
• Follow data security guidelines and customer information confidentiality requirements.
• Participate in training, coaching, and performance improvement sessions.

Preferred Candidate Profile

• Excellent English communication skills are mandatory.
• Good understanding of technical terminology and computer fundamentals.
• Interest in technical support, software, antivirus, and system troubleshooting.
• Strong analytical and problem-solving abilities.
• Confidence in handling international customer calls.
• Good listening, comprehension, and customer-handling skills.
• Ability to explain technical information in simple language.
• Positive attitude, willingness to learn, and long-term career interest.

Requirements & Tech Stack

• Educational Background:
• Preferred: B.Tech in Computer Science (CS), Information Technology (IT), or a related technical field.
• Other graduates with strong communication and technical aptitude are also encouraged to apply.
• Eligibility Criteria:
• Graduates: Freshers from any stream can apply if they have strong communication skills and technical aptitude. B.Tech CS/IT freshers are especially encouraged to apply.
• Undergraduates: Minimum 6 months of documented work experience is mandatory. Candidates with BPO, customer support, technical support, or voice-process experience will be preferred.
• Experienced Candidates: Candidates with relevant technical support, customer service, or international voice-process experience can apply. Strong technical understanding and excellent English communication are essential.

Shift & Working Details

• Working Days: 5 days a week.
• Shift: Rotational shifts, including night shifts.
• Week Offs: Rotational week offs.
• Shift Duration: 10 hours, including a 1-hour break.
• Cab Facility: Available for all eligible candidates after training, as per company policy.
• Candidates must be comfortable working in an international campaign environment and flexible with rotational shifts.

Relocation & Joining Benefits

• 10 days of hotel accommodation for eligible outstation candidates.
• 10,000 relocation bonus, subject to applicable company terms and eligibility.
• Travel ticket assistance for eligible relocating candidates, as per company policy.
• Cab facility available after training, subject to applicable policies.
• Professional training and technical skill development.
• Career growth opportunities in international technical support.
• Performance-based incentives and other applicable employee benefits.

Job Location

• Mansarovar, Jaipur, Rajasthan
• Candidates from Jaipur and other cities can apply.
• Outstation candidates must be willing to relocate to Jaipur.

How to Apply

Interested candidates can WhatsApp their updated CV directly to HR Raj at 92165 77366.