Claims Service Specialist I

About the Role

Arbella Insurance Group is seeking a Claims Service Specialist I for a hybrid role in Bridgewater. This position offers an opportunity to help customers through challenging situations by investigating and resolving claims. The role emphasizes customer advocacy and accurate claim handling.

Key Responsibilities

• Act as an advocate for customers experiencing a loss.
• Discuss with customers, inspect damages, and investigate documentation to ensure accurate and fair recording of details.
• Thoroughly check claim case facts.
• Determine coverage, liability, and reserves.
• Accurately report on each settlement.
• Negotiate settlements with individuals, attorneys, and other insurance carriers.
• Prepare and maintain well-written files.
• Keep teams updated on current claims.

Requirements & Tech Stack

• Customer service excellence through positive, effective, and diplomatic oral and written communication skills.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness, and impeccable organization.
• A passion for helping others.
• Some customer service work experience preferred.

Qualifications

• A true commitment to customer service excellence.
• New to insurance? All you need is great customer service and communication skills – training will be provided.

Work Schedule: 36.25 hours per week.

Hybrid work arrangement available with up to 2 days per week work from home flexibility after training and successful performance.

Salary Range: Approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on relevant skills and experience.