Vendor Relationship & Business Coordinator

About the Role

This position offers an opportunity to work directly in B2B academic publishing and subscription business. You will be the main point of contact for Journal Subscription Vendors & Agency Partners, working with existing business partners to ensure regular orders, payments, and smooth service.

Key Responsibilities

• Partner Follow-up: Regularly connect with existing vendors/agencies for order updates, pending payments, and upcoming requirements.
• Order Coordination: Receive vendor orders, coordinate internally, and ensure every order is properly recorded, tracked, and completed.
• Payment Follow-up: Follow up with vendors for pending payments and maintain payment status records.
• Subscription Updates: Keep vendors informed about new journals, subscription periods, pricing, offers, back volumes, and other important updates.
• Missing Issue Resolution: Handle vendor queries related to missing journals, delayed copies, incorrect issues, address problems, and other subscription-related concerns.
• Build New Vendor Partnerships: Identify new agencies/vendors, introduce them to STM Journals, and develop long-term business relationships.
• Generate Business: Understand vendor requirements, follow up for regular orders, and encourage partners to increase their business.
• Handle Communication: Respond professionally to calls, emails, WhatsApp messages, and other business queries received from vendors.
• Maintain Records: Keep proper records of orders, payments, pending issues, follow-ups, vendor communication, and business generated.

Requirements & Tech Stack

• Excel/Google Sheets

Qualifications

• Graduation
• BBA, MBA (for freshers)

Experience in sales, customer relationship, vendor management, telecalling, subscription business, publishing or B2B business will be an advantage.

We are looking for someone who is

• Good at communication
• Comfortable speaking with business partners
• Good at follow-up
• Responsible with records and data
• Patient while handling queries
• Good with email and WhatsApp communication
• Interested in building professional relationships
• Positive, energetic, and willing to learn

Freshers with good communication skills can also apply.