Customer Service Representative
Spectrum
Greensboro, NCFresher5d agovia LinkedIn
About the Role
Spectrum is seeking positive and proactive individuals with a passion for helping people to join our team as Customer Service Representatives. This role focuses on providing technical support for Internet and Voice services to residential customers.
Key Responsibilities
- Take inbound calls from residential customers.
- Provide support for Internet and Voice repair technical issues.
- Handle basic billing inquiries and payments.
- Troubleshoot technical issues to ensure services run smoothly.
- Manage feedback from clients.
- Convey a strong understanding of Spectrum services.
Requirements & Tech Stack
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
- Ability to work a variety of schedules, including nights, weekends, and holidays.
- Ability to read, write, speak, and understand English.
- MS Office
- Computer skills
- Typing
Qualifications
- Education: High school diploma or equivalent.
- Experience:
- 6+ months of customer service or related experience.
- 6+ months of basic technical support experience.
- 6+ months of heavy volume phone experience.
- 6+ months working with computers and software applications.
- Skills:
- Communication
- Organization
- Time management
- Customer service
- Abilities:
- Dependable
- Problem-solving
- Professional
- Positive
- Proactive
- Multi-tasking
- Resilient