Guest Relations Coordinator

About the Role

The Guest Relations Coordinator is a full-time, remote role responsible for managing positive and professional interactions with clients, visitors, and stakeholders.

Key Responsibilities

• Responding to inquiries via phone, email, and online platforms, ensuring prompt and accurate information is provided.
• Overseeing virtual receptionist duties, including scheduling appointments, greeting guests in virtual meetings, and directing communications to the appropriate team members.
• Maintaining guest records.
• Resolving basic service issues.
• Escalating concerns when needed.
• Following established procedures to ensure a consistent, high-quality guest experience.
• Collaborating with internal teams to support client onboarding, meetings, and events, while upholding ANR Business Consulting’s service standards.

Qualifications

• Strong Guest Relations and Customer Service skills, with a focus on delivering respectful, solution-oriented support.
• Excellent Interpersonal Skills and Communication abilities, including clear written and verbal communication in English.
• Experience with Receptionist Duties, such as managing calls, scheduling, and handling inquiries in a professional manner.
• Solid organizational and time-management skills, with attention to detail and the ability to handle multiple tasks remotely.
• Familiarity with office productivity tools, video conferencing platforms, and CRM or ticketing systems is beneficial.
• Prior experience in a customer-facing, hospitality, or administrative role is preferred.
• Ability to work independently in a remote setting, maintain confidentiality, and adapt to different client needs and cultures.