Phlebotomist / Administrative Assistant

Key Responsibilities

• Utilize C-I-CARE framework in all patient interactions (clinical and administrative).
• Ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and understanding of billing and insurance.
• Monitor patient feedback and assist with outreach as necessary.
• Provide venipuncture services for pediatric to geriatric populations.
• Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages and follow up on lab cases.
• Assist providers and virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties: check-in/check-out, insurance verification, printing/paperwork, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, team huddles, problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
• Master technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
• Mastery of technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• A High School Diploma or equivalent.