Dealer Success Manager

About the Role

As a Dealer Success Manager (DSM), you operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, operating within the Capital One Sales Process. This role requires a high-level partnership with POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement to support core sales objectives. You will expand our footprint by contributing to and supporting POD efforts in gaining and retaining Navigator Platform subscribers. This includes providing specialized expertise during initial pitches and closing techniques, while the DSM owns the setup, training, and Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, impacting the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution. We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. You must effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot technical issues quickly.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel: This position will be traveling up to 50% within the metro area of Richmond, VA.

Requirements & Tech Stack

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Navigator Platform
• Analytical skills
• Attention to detail
• Process improvement
• Interpersonal skills
• Training/driving tool adoption
• Troubleshoot technical issues

Qualifications

• Bachelors Degree
• 2+ years of experience in Process Management
• 2+ years of experience in Relationship management