Customer Service, Hindi
Genpact
Karimnagar, Vijayawada, Hyderabad0–3 yrs16h agovia Naukri
About the Role
Customer Service - Voice roles at Genpact.
Key Responsibilities
- Respond to customer queries and concerns.
- Provide support for data collection to enable recovery of the account for the end user.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to customers.
- Exhibit capacity for critical thinking and analysis.
Requirements & Tech Stack
- Languages: Only English + Hindi (Read/speak/understand).
- Work Location: Hyderabad (Work from office only).
- Shifts: Flexible with any shift.
Qualifications
- Minimum qualifications: Any Graduate (except law/diploma).
- Previous experience in a voice process is required for experienced candidates.
- Previous experience in the customer service domain is required.