Educator

About the Role

The Educator role is the foundation of lululemon's success. Educators are experts in creating world-class customer service, or guest experience, in retail stores. They engage and connect with guests, share top-quality product education, and speak authentically about community and culture. This is a 3-month contract position.

Key Responsibilities

• Guest Experience:
• Interact with guests to ensure a great guest experience, valuing their time.
• Assess guest needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of products.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action.
• Working With Others:
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Operations:
• Perform product presentation tasks (e.g., return items to place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.

Requirements & Tech Stack

• Eligibility:
• Must be legally authorized to work in the country.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to the assigned store with own transportation methods.
• Availability:
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willingness Requirements:
• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work independently.
• Job Assets (nice to have):
• High school diploma, GED, or equivalent.

Compensation

• Base Pay Range: $20.50 - $23.59/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $22.50 - $25.59/hour.