Customer Care Executive (CCE)

About the Role

We are looking for a Customer Care Executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standards.

Requirements & Tech Stack

• Basic knowledge of computers, MS Office, and CRM tools.

Qualifications

• Graduate in any stream (bachelor’s degree mandatory).
• Strong verbal communication skills in English and Hindi.
• Good listening skills with a customer-first approach.
• Ability to handle pressure and resolve conflicts calmly.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent interpersonal skills.
• Ability to work both independently and as part of a team.
• Prior experience in telecalling or customer service is preferred (freshers/females can apply).
• Willingness to learn, adapt, and grow within the organization.