BRO, Bank, Tandur Location

About the Role

As a Branch Relationship Officer (BRO) in the branch banking team, you will be responsible for providing financial solutions to customers by offering bank products, serving existing and new-to-bank customers within the branch, and acquiring new customers through referrals and outreach. You will utilize your communication skills to acquire new customers and cross-sell bank products. You will engage with existing customers mapped to your portfolio to offer additional bank products based on their needs. You are expected to process customer transactions and service requests within defined turnaround times (TAT) and ensure end-to-end closure. You may also be assigned as a teller to process customer cash transactions. You will introduce customers to alternate banking channels like Internet Banking, mobile banking, and WhatsApp banking.

Key Responsibilities

• Offer solutions and cross-sell bank's retail banking and third-party products (e.g., Life insurance, General insurance, Mutual Funds, Loans) as per assigned budgets.
• Consistently achieve assigned business budgets on a monthly basis.
• Generate referrals and leads for new customers for the sale of bank products.
• Promote bank products by participating in marketing activities and customer visits outside the branch.
• Contact existing customers to increase deposits and cross-sell bank products.
• Process customer transactions and requests accurately and on time.
• Handle customer queries and provide correct solutions to prevent complaints.
• Adhere to all compliance guidelines (regulatory and legislative) for each activity.
• Ensure all bank audit requirements are met for optimum audit ratings.
• Complete all mandatory certifications required for the role (e.g., EUIN, SP Certification).
• Complete all learning activities/trainings conducted by the bank.
• Enter customer interactions daily in the bank’s CRM system.
• Participate in and follow all bank initiatives, campaigns, and drives.

Qualifications

• Graduation/Post-Graduation from a recognized institute.

Role Proficiencies

• Knowledge of banking regulations and norms.
• High level of knowledge of banking products and services.
• Good communication skills (verbal and written) in both English and the local language.
• Ability to handle pressure and meet deadlines.
• Good networking and relationship building skills.