Operations Intern

About the Role

HULP is a premium, tech-enabled home operating system designed to help modern families manage their daily lives. The company combines human expertise with intelligent workflows to manage home, lifestyle, travel, scheduling, experiences, and coordination needs through a single platform.

Role Overview

We are seeking an Operations Intern to take ownership of execution and ensure operational requirements are met efficiently. This role involves coordinating service delivery, managing vendors and resources, resolving execution challenges, and ensuring all commitments are fulfilled. The ideal candidate is resourceful, action-oriented, and comfortable working through ambiguity, capable of driving tasks to closure independently. Initiative, judgment, and persistence are key.

Key Responsibilities

• Operations Execution: Support daily operational activities and ensure tasks and service commitments are completed within defined timelines.
• Service Coordination: Liaise with vendors, service providers, runners, and internal teams for smooth operational execution.
• Last-Mile Fulfilment: Track tasks from assignment to completion, verify outcomes, and ensure all requirements are resolved.
• Issue Resolution: Address delays, vendor unavailability, last-minute changes, and execution gaps by identifying practical alternatives and coordinating corrective actions.
• Vendor Coordination: Confirm availability, communicate requirements, and support reliable service delivery.
• Resource Planning: Assist in coordinating people, resources, and schedules to meet operational needs and priorities.
• Follow-through: Proactively track dependencies, follow up on pending actions, and intervene when execution is delayed.
• Quality Control: Verify that completed tasks meet original requirements and address discrepancies before closure.
• Process Improvement: Identify recurring bottlenecks and suggest improvements for turnaround time and execution quality.
• Operational Reporting: Maintain accurate task trackers, vendor information, and closure records.
• Cross-functional Support: Collaborate across teams and undertake additional operational responsibilities as required.

Qualifications

• Freshers or candidates with up to one year of experience seeking a career in operations.
• Strong ownership, initiative, and a bias for action.
• Ability to coordinate confidently with various stakeholders and follow up effectively.
• Practical problem-solving skills and the ability to find alternatives when plans change.
• Capacity to prioritize tasks, manage multiple requirements, and remain composed under pressure.
• Willingness to perform field coordination and travel outside the office as operational demands require.
• Basic proficiency in Google Sheets, Google Docs, email, and other digital tools.
• Graduate in any discipline. Practical judgment, attitude, and execution are valued over the degree.

Requirements & Tech Stack

• Google Sheets
• Google Docs
• Email
• Other digital tools