Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support in a result-driven, fast-paced environment. The role includes extensive formalized training under a mentor to develop skills and gain an understanding of CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Building relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress, managing schedules/plans to ensure equipment is delivered when needed, leading to satisfied and returning customers.
• Providing service and technical support for existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring to remote troubleshooting.
• Providing integrated application engineering and design support for ventilation applications, aiming to offer sustainable products and the latest technologies.
• Working directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Performing daily inside sales support and application engineering tasks.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educating and promoting CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Researching and developing new business opportunities with new and existing users.
• Delivering top-notch customer service and going above and beyond to serve the customer.
• Prioritizing quick turnaround times.
• Continuously evaluating and improving processes and the customer experience.

Requirements & Tech Stack

• 4 year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business acumen.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• Must be a "go getter".

Qualifications

• 0-5 years of experience.
• Ability to work in a result-driven, fast-paced environment.
• Comfort with extensive formalized training and mentorship.
• Focus on learning CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.