Guest Relations Executive

About the Role

This is a full-time, on-site Guest Relations Executive role based in Pune. The role is focused on supporting a premium guest and client experience by welcoming people, understanding their requirements, coordinating internally, and maintaining meaningful follow-up. As capabilities develop, there will be exposure to client presentations, lead nurturing, business development, and sales. Willingness to develop commercial skills is essential.

Key Responsibilities

• Welcome residents and visitors.
• Manage reception duties.
• Ensure a seamless arrival and departure experience.
• Respond to inquiries.
• Handle phone and in-person communication.
• Coordinate with sales, hospitality, and operations teams.
• Maintain accurate guest records.
• Address service requests.
• Resolve issues promptly and professionally.
• Support community events.
• Promote the company’s wellness and lifestyle offerings.
• Maintain lobby and common area presentation standards.
• Provide proactive, courteous assistance to enhance resident and guest satisfaction.

Requirements & Tech Stack

• Guest Relations and Customer Service skills.
• Communication skills (verbal and written).
• Sales and cross-selling abilities.
• Receptionist Duties capabilities (front desk management, call handling, appointment scheduling, visitor coordination).
• Basic computer and CRM tools proficiency.
• Problem-solving skills.
• Professional and composed demeanor.
• Ability to work flexible hours, including weekends or holidays.
• Excellent professional English communication and strong listening skills.
• Confidence, empathy and the ability to build trust.
• Composure when handling concerns or unexpected situations.
• Professional presentation and a strong service orientation.
• Integrity, humility, discipline and respect.
• Consistent follow-through and willingness to learn.
• Interest in developing business development and sales capabilities.
• Availability to work on-site in Pune.
• Opportunities to develop skills in CRM, premium client management, presentations, lead management, consultative sales and commercial relationship building.

Qualifications

• Prior experience in hospitality, real estate, or luxury residential communities is beneficial.
• A relevant diploma or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred.
• Previous sales experience is not mandatory.