Route Coverage Specialist

About the Role

UniFirst is seeking a Route Coverage Specialist to provide exceptional service by covering delivery routes when Route Service Representatives (RSRs) are unavailable. This role ensures seamless service for customers.

Key Responsibilities

• Develop proficiency across multiple routes, learning customer-specific details.
• Safely load, transport, and unload garments and products to customers.
• Collect and secure used or soiled garments and products for return.
• Provide excellent customer service through positive interactions and clear communication.
• Resolve customer requests independently.
• Accurately manage invoices and conduct inventory audits.
• Maintain the safety and appearance of your vehicle.
• Follow all traffic laws, safety standards, and company policies.
• Collaborate with Service and Management Teams to support new account installations, assist RSRs, contribute to rerouting efforts, and collections.
• Upsell and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Core Competencies

• Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: Crucial for ensuring customer satisfaction.
• Collaboration & Team Support: Essential for success within the Service, Production, Sales, and Office Departments.

Requirements & Tech Stack

• Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Tech-Savvy: Comfortable using and learning new technologies.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Qualifications

• High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset.
• Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus.

Why You’ll Enjoy This Role

• Variety: Every day brings new routes and experiences.
• Agility: Thrives in a fast-paced environment navigating different routes, weather, and schedules.
• Autonomy: Work independently within a supportive team.

Benefits

• Competitive Compensation
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Monday–Friday day shift schedule
• Continuous training and growth opportunities
• Diverse and inclusive work environment