Global Payments India, Associate 2
State Street
Pune Division, Maharashtra, India0–2 yrs48m agovia LinkedIn
About the Role
The Associate 2, Global Payments India is responsible for the processing, investigation, and repair of domestic and international payment transactions. The role ensures transactions are completed accurately, timely, and in accordance with regulatory requirements, operational procedures, and established controls.
Key Responsibilities
- Process domestic and international payment transactions across multiple payment channels and markets.
- Investigate and resolve payment exceptions, trade repairs, unmatched items, and processing breaks.
- Monitor transaction queues and ensure service levels and processing deadlines are met.
- Escalate complex issues requiring management review or approval.
- Maintain accurate records and supporting documentation.
Risk, Compliance & Operational Support
- Adhere to regulatory requirements, internal controls, and operating procedures.
- Identify processing issues, operational risks, and control gaps and escalate as appropriate.
- Support audit, compliance, and control-related activities.
- Participate in operational testing and business continuity exercises when required.
Learning & Development
- Develop and maintain knowledge of payment products, systems, procedures, and regulatory requirements.
- Participate in training and cross-functional learning opportunities.
- Support team initiatives focused on operational excellence and continuous improvement.
Requirements & Tech Stack
- SWIFT Investigation or Payment Investigations
- Domestic Payments or Cross Border Payments
- MT202, MT103, MT900, MT910, MT199, MT299
Qualifications
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong problem-solving and communication abilities.
- Strong critical thinking, problem solving, and decision-making skills.
- Take ownership and accountability for daily self-review.
- Timely completion of assigned client deliverables.
- Experience in banking operations, payments, transaction processing, or financial services preferred.
- Understanding of payment processing and exception management processes.