Production Support, Time Analyst

About the Role

Citi Technology partners to ensure that Citi’s platforms can “Be the Best” for clients globally. We seek to drive our systems and processes towards scalable, low-latency, high frequency enterprise systems to support Citi’s strategic priorities. The Production Support team is at the forefront of maintaining and optimizing critical live production systems, ensuring their health, stability, and peak performance. Production support analysts are often ‘the bridge’ between technology and the business, equipping them with extensive business knowledge and technical skills. This role offers a unique blend of business knowledge and technical expertise, empowering analysts to swiftly troubleshoot complex problems and engineer robust solutions, guaranteeing production stability and providing an always available and resilient technological backbone for clients.

Key Responsibilities

• Hands-On Incident & Problem Management: Support clients through the entire lifecycle of incident and problem management, developing problem-solving skills and learning to manage technical challenges under pressure.
• Enhancing Monitoring & Alerting Systems: Contribute to the continuous improvement of monitoring capabilities using tools like ITRS Geneos and Grafana to proactively identify and alert on production issues.
• Developing Innovative Tooling & Automation: Design, develop, and implement custom applications and scripts to automate processes and improve efficiency.
• Elevate Technical Skills: Master Linux/Unix, hone SQL, Oracle, PostgreSQL database expertise, and build automation with Python. Gain experience with application servers, web technologies, and networking.

Requirements & Tech Stack

Analysts will have exposure within the following categories:

• Production Support:
• Monitoring Tools: ITRS Geneos, Grafana
• Operating Systems: Linux/Unix
• Databases: SQL, Oracle, PostgreSQL
• Scripting/Automation: Python
• Cloud & Containerization: Kubernetes

Technologies can vary slightly from team to team.

• Microservices Developer: Java, Spring Framework, Pivotal Cloud Foundry
• Front-End Web Development: React or Angular, Apigee TypeScript, HTML5
• Generative AI & AI Agents: GitHub Copilot, Citi Squad, Devin.AI, Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces
• Data Analytics: Splunk, Tableau, Adobe Analytics

Qualifications

• Graduation between Dec 2026 and May 2027.
• Educational background: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech-related degrees.
• GPA of 3.0 or better is preferred.
• A proactive problem-solver who thrives on innovation and embraces challenges with enthusiasm, leveraging Generative AI to address complex business problems and create novel solutions.
• Possess a global outlook and willingness to collaborate across cultures and time zones.
• Excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams.
• Ability to pass technical interviews consisting of basic algorithmic programming exercises.
• Must be collaborative and adaptable.
• Prior experience working in agile teams is desirable.
• Work Authorization: Authorized to work in the US without the need for employer sponsorship, now or in the future.

Program Benefits

• Global Exposure: Work in globally scoped projects with cross-functional teams.
• Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs.
• Real Impact: Contribute to real-world projects that shape the future of banking.
• The 2-year Analyst Program starts in July with a robust training program. Rotational programs are intended to help build a broad skillset and accelerate career growth.