Customer Service Representative

About the Role

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to obtain the release of vehicles located at body shops, other locations, and residences. This position may expand to include Chat and Email Customer Support. The CSR is the face of the Company, often the first interaction customers have with Copart.

Key Responsibilities

• Obtain the release of vehicles from body shops, other locations, and residences.
• Offer solutions that aid and facilitate a unique customer service experience.
• Understand client needs and offer solutions and support.
• Answer and place calls in a professional manner.
• Focus on call resolution and use company resources to gather information and offer solutions.
• Perform other office support functions as needed.
• Other duties as assigned.

Requirements & Tech Stack

• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency
• MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Qualifications

• One year of office support experience in a customer service role preferred
• High School diploma