Compliance Administrator

About the Role

The purpose of this role is to keep the portfolio compliant, accurate, and financially up to date. The post-holder owns the back-office administration behind tenancies, including compliance tracking, council and rent invoicing, bank reconciliation, tenancy documentation, and the audit and reporting processes that support HSOs in the field and the Managing Director's payroll and compliance reporting. This is for a UK-based Property Management Company.

Key Responsibilities

• Compliance:
• Run the monthly compliance check: confirm HSOs have completed support contacts, risk assessments, property inspections, and monthly support plans.
• Report the compliance percentage.
• Spot-check random cases.
• Chase and escalate compliance gaps to the line manager.
• Audits:
• Check jobs are logged on the CRM.
• Complete the monthly Ring camera audit and sheet.
• Invoices and Rent:
• Chase councils for outstanding TA invoices.
• Reference bank transactions for rent and landlord payments and reconcile them in the maintained logs.
• Request any missing rental statements.
• Portals and Utilities:
• Check the portal and update the team and outstanding claims sheet.
• Monitor utility payments and prepare utility letters.
• Tenancy Documents:
• Prepare lease agreements and TDF forms.
• Email councils regarding Council Tax for new move-ins.
• Update Google Forms for move-ins and move-outs.
• Update the UC APA sheet for new PRS sign-ups.
• Tenant Correspondence:
• Prepare and send warning, Notice to Quit, no-contact, and reference letters.
• Communications and Admin:
• Answer the mainline (including meter-resetting calls).
• Manage the mail process.
• Handle email and WhatsApp communications.
• Support HSOs with admin tasks.
• Payroll Support:
• Check HSO daily tracking sheets.
• Calculate mileage and submit to the Managing Director.
• Report compliance and backlog to the line manager.

Requirements & Tech Stack

• Strong attention to detail and accuracy with spreadsheets and Google Workspace (Sheets, Forms, Gmail, Calendar).
• Experience of bank reconciliation and basic bookkeeping.
• Clear written and spoken English.
• Confident dealing with tenants, councils, and colleagues.
• Good organization, able to manage recurring monthly deadlines and chase others politely but firmly.
• Ability to work independently and escalate issues promptly.
• CRM
• Google Workspace
• WhatsApp

Job Details

• Job Location: Ahmedabad, Gujarat
• Job Type: Full Time, Permanent
• Work Location: On-Site
• Shift Timings: UK Shift (Afternoon To Night)
• Summers: Mon-Fri 12:30 PM - 10:30 PM, Sat 12:30 PM - 7:00 PM
• Winters: Mon-Fri 1:30 PM - 11:30 PM, Sat 1:30 PM - 8:00 PM
• Salary: ₹25,000.00 to ₹30,000.00
• Note: Alternate Saturdays are off.