Sales Associate

About the Role

This is a full-time, on-site Sales Associate role based in New Delhi.

Key Responsibilities

• Support customers in selecting wireless plans, devices, and accessories.
• Provide clear product information and guidance at the point of sale.
• Handle customer inquiries.
• Demonstrate product features.
• Process sales and returns.
• Maintain an organized, welcoming store environment.
• Collaborate with the team to meet sales targets.
• Uphold high service standards.
• Support basic troubleshooting or coordination with repair services.
• Interact with walk-in customers.
• Continuously learn about new products and promotions.
• Accurately use point-of-sale and inventory systems.

Requirements & Tech Stack

• Point-of-sale systems
• Inventory systems
• Familiarity with smartphones, tablets, and wireless plans.

Qualifications

• Strong customer service skills, including active listening, empathy, and the ability to build rapport.
• Sales and retail skills, such as consultative selling, upselling, cross-selling, and handling point-of-sale transactions accurately.
• Communication skills, including clear verbal communication, professional written communication, and confident interpersonal interaction.
• Basic technical aptitude.
• Organizational and time-management skills, including attention to detail, reliability, and the ability to manage multiple customer requests efficiently.
• Previous experience in retail, telecom, or customer-facing roles is an asset.
• A high school diploma or equivalent is preferred.
• Ability to work on-site in New Delhi with a flexible schedule, including weekends and peak hours.
• Ability to collaborate effectively in a team environment.