Collector, Contact Center

Location: Noida

About the Role

This full-time, on-site Collector – Contact Center role involves handling outbound and inbound calls to customers regarding outstanding payments.

Key Responsibilities

• Handle outbound and inbound calls to customers regarding outstanding payments.
• Provide clear and courteous information about account status.
• Negotiate and document payment arrangements in line with company policies.
• Update account records in the system.
• Follow compliance and privacy guidelines.
• Escalate complex cases to supervisors when needed.
• Collaborate with team members to meet collection targets.
• Maintain a professional tone on calls.
• Manage call queues efficiently.
• Contribute to a positive and inclusive contact center environment.

Requirements & Tech Stack

• Ability to manage high-volume inbound and outbound calls and handle payment-related discussions in a calm, professional manner.
• Strong communication skills, including clear spoken English and the ability to explain account details and options to customers.
• Basic computer literacy, with the ability to work with contact center software, CRM tools, and digital records.
• Attention to detail for accurate data entry, documentation of calls, and adherence to company procedures and regulatory guidelines.
• Customer service mindset, including patience, active listening, and a solutions-oriented approach to resolving concerns.
• Ability to work in a structured, target-driven environment and collaborate effectively with colleagues and supervisors.

Qualifications

• Minimum high school diploma or equivalent.
• Additional coursework in business, finance, or communication is an advantage.
• Prior experience in collections, customer support, or contact center operations is preferred but not mandatory.