Remote Healthcare Customer Service Representative
TEKsystems
Morrisville, NCFresher5d agovia LinkedIn
About the Role
This is a 6-month, 100% remote contract position for a Patient Experience Specialist I. The role supports patients, pharmacies, and healthcare providers by addressing copay program inquiries, account updates, claims support, and issue resolution.
Key Responsibilities
- Handle inbound calls from patients, pharmacies, and providers.
- Assist with copay card activations, account updates, and claims inquiries.
- Troubleshoot pharmacy rejections and benefits-related issues.
- Accurately document interactions in multiple systems.
- Meet quality, attendance, and productivity goals.
- Maintain confidentiality and compliance standards.
Requirements & Tech Stack
- High School Diploma or GED required.
- Minimum 6 months of call center or customer service experience.
- Strong communication and problem-solving skills.
- Basic computer proficiency, including Microsoft Office.
- Comfortable using multiple applications and dual monitors.
- Ability to type at least 30 WPM while speaking with customers.
- Experience handling confidential information.
Preferred Qualifications
- Experience in healthcare, pharmacy, insurance, patient services, or benefits.
- Experience using CRM systems.
- Experience in high-volume phone environments.
Schedule
- Paid virtual training: Monday-Friday, 8:30 AM-5:00 PM.
- Post-training: 8-hour shifts scheduled between 8:00 AM-12:00 AM, Monday-Sunday.
Compensation
- Patient Experience Specialist I (PES I): $17.75/hr
Contract Details
- Contract Length: 6 Months
- Work Setup: 100% Remote
- Location: Morrisville, NC (for hiring purposes)
- Application Deadline: Oct 16, 2026