Medical Assistant, Certified

About the Role

This role focuses on providing medical and clinical support services to patients, performing clerical or administrative duties in support of clinical operations, and serving as a patient liaison. It plays an important role in the revenue cycle process, clinical operations, and patient experience.

Key Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Prepares medical records for patient visits, confirming accuracy and entering chief complaint and social history.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patients to exam rooms and prepares them for provider visits.
• Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height, and weight), records patient-reported pain levels, and reviews medication lists.
• Performs specimen collection and ensures necessary supplies and equipment are ready for providers.
• Performs Point of Care Testing (POC) as ordered, including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
• Performs quality control checks on equipment.
• Assists in arranging for diagnostic testing and surgical procedures.
• Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting.
• Ensures outside paperwork is scanned into the patient’s electronic medical record.
• Processes and tracks referrals and prior authorizations.
• Notifies providers of patient requests for referrals and prescription renewals.
• Stocks, maintains, and rotates medical supplies. Monitors expiration dates and inventory, and orders supplies as needed.
• Participates in unit-specific quality improvement projects.
• Provides administrative support, including coordinating interpreter services, answering telephone calls, taking messages, and faxing.
• May administer immunizations.
• May be asked to cover satellite locations.

Requirements & Tech Stack

• High school diploma or equivalent.
• Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Basic Life Support (BLS) Certification OR Obtain within three (3) months.
• Electronic medical record systems experience.
• Knowledge of EPIC.
• Proficiency in documents, spreadsheets, e-mail, and automated scheduling software.
• Ability to read, write, and spell in English.
• Knowledge of universal precautions.
• Knowledge of patient handling.
• Understanding of HIPAA.

Qualifications

• Demonstrates organizational skills and attention to detail.
• Ability to prioritize work and complete tasks in a timely manner.
• Works independently and accurately with excellent follow-through.
• Good interpersonal skills.
• Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns.
• Capability to make decisions to ensure patient safety and promote quality patient care.
• Bilingual (Preferred).

Physical Requirements

• Occasional lifting of 30-35 pounds and turning of patients.
• Prolonged standing and walking.
• Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
• Exposure to infectious disease and possible carcinogenic chemicals.
• Exposure to blood-borne pathogens.
• Requires fine manual dexterity.
• Requires visual and aural acuity.

Hours & Location

• 40 hours weekly, Monday-Friday 8:30 am - 5:00 pm
• Tewksbury Family Health, 1574 Main St. Suite 200, Tewksbury, MA 01876

Compensation

• Pay Range: $23.00 - $26.91 based on full-time equivalent