Infrastructure Systems Administrator

About the Role

Accenture Federal Services (AFS) is seeking an Infrastructure Systems Administrator to manage, integrate, modernize, and provide day-to-day operational support for a self-hosted ServiceNow platform deployed on AWS within a government/defense environment. This role is part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities.

Key Responsibilities

Platform Administration & Operations

• Administer RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment on AWS.
• Manage and maintain core AWS infrastructure, including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services.
• Address incidents and service requests related to platform health, stability, and performance.
• Perform minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption.

AI & Advanced Capabilities Engineering

• Deploy, configure, and maintain ServiceNow AI capabilities, including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower.
• Integrate ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment.
• Support MCP (Model Context Protocol) server configuration and integration with AI tooling.
• Maintain platform-level configuration and integration across AI capability modules.

Engineering & Modernization

• Develop proof-of-concept (POC) solutions and investigate emerging technologies relevant to the platform and mission.
• Produce engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements.
• Maintain and modernize infrastructure as platform capabilities and government requirements evolve.

Integration & Collaboration

• Work directly with integration partners to troubleshoot and resolve issues arising from third-party integrations.
• Support other teams across the organization with platform-related needs, including CMDB administration, discovery configuration, and ad hoc technical assistance.
• Collaborate with stakeholders to translate operational and customer requirements into technical solutions.

Requirements & Tech Stack

• Operating Systems: RHEL 9, Windows Server
• Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)
• ITSM Platform: ServiceNow (self-hosted, Zurich)

Qualifications

• Experience with Linux server administration.
• Experience with Amazon Web Services (AWS).
• Experience with ServiceNow.

Nice to have

• Experience with AWS AI Services.
• ServiceNow Certified System Administrator (CSA).

Clearance

• An active TS/SCI is required.