Medical Assistant PRN

About the Role

Vanderbilt Health is the region's largest comprehensive academic health system, with eight hospitals and over 180 clinics. We are committed to advancing medicine through patient care, education, and research, fostering a collaborative and supportive community.

Job Summary

Assists providers in performing office examinations and procedures. Organizes and manages clinic patient flow, gathers/documents patient screening data, and performs in-office diagnostic testing. Assists with patient and family education, cleans rooms and instruments, and orders/distributes supplies. Schedules appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals. Requires an organized individual who can manage multiple tasks, move swiftly, and work as part of a team. Operates under the direct supervision of the Provider/Office Manager.

Key Responsibilities

• Customer Service
• Uses current technology to pull patients from waiting rooms to exam areas.
• Proactively communicates delays to patients and regulates patient flow/check-in.
• Assists and covers the front desk and phones as needed.
• Demonstrates professional behavior.
• Proactively identifies patient/visitor needs and assists.
• Planning and Managing Care
• Gathers screening and other data for the health care team.
• Accompanies patients/families to exam rooms, prepares patients for examination, and performs diagnostic testing (e.g., spirometry).
• Works with MD/provider to maintain efficient clinic flow; checks schedules and organizes patient flow.
• Assists in patient call-backs and call-in prescriptions under provider direction.
• Assists MD/provider with routine office procedures.
• Pulls patient charts for labs, x-ray reports, consultation letters, and other clinical information.
• Assesses reason for visit and documents height, weight, temperature, and vital signs.
• Maintains patient charts and other care documents.
• Prepares diagnostic testing requisitions.
• Sends/receives and routes referral and precertification information.
• Schedules appointments and testing.
• Patient/Family Education
• Distributes patient family education material as directed.
• Facilitates identification of resources to meet patient healthcare needs.
• Continuous Learning
• Participates in staff meetings.
• Develops and achieves personal and professional goals.
• Contributes to the achievement of VIP goals.
• Participates in quality improvement through data collection and documentation.
• Communication and Collaboration
• Communicates and collaborates effectively with the health care team.
• Coordinates patient care as directed by the MD/provider.
• Uses EHR effectively.
• Personal behavior positively influences the environment.
• Receives feedback respectfully and positively.
• Triage and Communication
• Triages patient/family calls and responds to phone/email patient messages.
• Responds to patient questions/concerns/problems.
• Refers to immediate supervisor, clinic staff, or provider as needed.
• Attendance
• Regular and reliable attendance is required.
• Other Duties
• All other duties as assigned.

Technical Capabilities

• Performs routine tasks that may impact team performance with occasional guidance.
• Utilizes discretion and research to solve routine problems.
• Applies knowledge of standards, established processes, and procedures.
• Provides guidance to entry-level co-workers.
• Continuously improves own skills by identifying development opportunities.
• Builds and maintains relationships across areas.
• Shares information openly and communicates clearly and courteously.
• Invests time to understand needs and provide excellent service.
• Solves routine problems and raises concerns promptly.
• Listens carefully and provides accurate information and support.
• Checks work quality before delivery.
• Demonstrates basic knowledge of safety conditions and reports unsafe conditions.
• Takes responsibility for completing assigned activities.
• Displays understanding of how personal actions impact departmental resources.
• Uses accurate information and good decision-making to achieve results.
• Proposes/accepts ideas for operational enhancement.
• Absorbs new technology quickly and utilizes appropriate tools and procedures.
• Adapts to change with an open mind.

Qualifications

• Graduate of an approved discipline specific program.
• Medical assistant program graduate.
• Xray experience (as part of in-office diagnostic testing).
• EKG experience (as part of in-office diagnostic testing).
• Spirometry experience (as part of diagnostic testing).
• Experience with EHR systems.
• Ability to manage more than one task at a time.
• Ability to work and interact as part of a team.