MA

About the Role

Vanderbilt Health is a large academic health system dedicated to advancing medicine through patient care, education, and research. This role, within the VIP Walgreens MAs - Region B team, supports providers in office examinations and procedures.

Job Summary

Upon graduation from a medical assistant program, assists provider in performing office examinations and procedures. Organizes and manages clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray’s, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedules appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals. Requires a highly organized individual who can safely manage multiple tasks, work swiftly, and interact as part of a team. Operates under the direct supervision of the Provider/Office Manager.

Key Responsibilities

• Customer Service
• Uses current technology to pull patients from waiting rooms to exam areas.
• Proactively communicates delays to patients and regulates patient flow/check-in.
• Assists and covers the front desk and phones as needed.
• Demonstrates professional behavior visible to patients and visitors.
• Proactively identifies patient/visitor needs and takes steps to assist.
• Planning and Managing Care
• Gathers screening and other data for the health care team.
• Meets basic patient/family needs, including accompanying patients to exam rooms and preparing them for examination.
• Performs diagnostic testing (e.g., spirometry).
• Works with MD/provider to maintain efficient clinic flow, checking schedules and organizing patient flow.
• Assists in patient call-backs and call-in prescriptions under physician direction.
• Assists MD/provider with routine office procedures.
• Pulls patient charts for labs, x-ray reports, consultation letters, and other clinical information.
• Assesses reason for visit and documents height, weight, temperature, and vital signs.
• Clerical Responsibilities
• Maintains patient charts and other care documents.
• Prepares diagnostic testing requisitions.
• Sends/receives and accurately routes referral and precertification information.
• Schedules appointments and testing.
• Patient/Family Education
• Distributes patient family education material as directed by clinical staff.
• Facilitates identification of resources to meet patient healthcare needs.
• Continuous Learning
• Participates in staff meetings.
• Develops and achieves personal and professional goals.
• Contributes to the achievement of VIP goals.
• Participates in quality improvement through data collection and documentation.
• Communication and Collaboration
• Communicates and collaborates effectively with all members of the health care team.
• Coordinates patient care as directed by the MD/provider.
• Uses EHR effectively.
• Personal behavior positively influences the environment.
• Receives feedback in a respectful and positive manner.
• Triages patient/family calls; responds to phone/email patient messages.
• Responds to patient questions/concerns/problems, referring to immediate supervisor, clinic staff, or provider.
• Regular and reliable attendance is required.
• All other duties as assigned.

Technical Capabilities

• Performs tasks that are typically routine and may impact team performance with occasional guidance.
• Utilizes discretion and research to solve routine problems.
• Applies knowledge of standards, established processes, and procedures relevant to the job.
• Provides guidance to entry-level co-workers.
• Continuously improves own skills by identifying development opportunities.
• Builds and maintains relationships by understanding colleagues' priorities and working styles.
• Communicates openly and clearly with others.
• Invests time to understand needs and provide excellent service.
• Solves routine problems and raises concerns in a timely manner.
• Listens carefully and provides accurate information and support.
• Checks work quality before delivery and asks relevant questions.
• Demonstrates basic knowledge of safety conditions and reports unsafe conditions.
• Takes responsibility for assigned activities and thinks beyond standard approaches.
• Understands how personal actions impact departmental resources.
• Uses accurate information and good decision-making to achieve results.
• Proposes/accepts ideas to enhance day-to-day operations.
• Quickly absorbs new technology and utilizes appropriate tools.
• Adapts to change with an open mind.

Qualifications

• Education: Graduate of an approved discipline-specific program.
• Work Experience: Less than 1 year of relevant work experience.