Help Desk Coordinator
RAMINFO
Agartala0–2 yrs1h agovia Naukri
About the Role
Help Desk Coordinator at RAMINFO.
Key Responsibilities
- Coordinate and manage help desk operations, including incident tracking and resolution.
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain knowledge base articles to assist customers in self-service troubleshooting.
- Analyze customer feedback and suggest improvements to processes and procedures.