Operations Associate

Location: Remote (India)

A global logistics leader is building its India despatch and tracking centre. This role is designed for individuals early in their operations careers.

Key Responsibilities

• Log shipment data within order-management and tracking systems.
• Update shipment statuses based on vendor confirmations for pickups and deliveries.
• Flag exceptions and anomalies before they become escalations.
• Follow up with transporters and warehouse partners via phone and email.
• Maintain current trackers for the operations manager.
• Identify recurring exceptions such as missed pickup windows, mismatched invoices, or delayed Proof of Delivery (PODs).

Requirements & Tech Stack

• Excel or Google Sheets proficiency.
• Methodical approach to ensure accuracy and prevent errors.
• Ability to write clear status updates without prompting.
• Clear, professional written and spoken English.
• Willingness to follow up with vendors by phone and email.
• Reliable remote work setup.

Qualifications

• 0-3 years of experience in an operations, back-office, or coordination role.
• Comfortable with spreadsheets and basic data entry.
• Prior exposure to logistics, dispatch, or a similar high-volume back-office environment is beneficial but not required.