Associate Analyst, Data Quality

About Lowe's India

Lowe's India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services.

About The Team

The Data Quality Team leads efforts to improve content, data quality, manage taxonomy structure and data integrity across the entire product assortment. Our team proactively partners with key organizational teams to empower product data as an asset of the enterprise by assessing product data, implementing data quality rules and requirements, identifying gaps, and providing item-data quality assurance through measurements and metrics to drive internal and external accountability.

Job Summary

The Associate Analyst, Product Data Quality is primarily responsible to drive online revenue and traffic growth by improving the consistency and accuracy of item data through the use and creation of collection processes and online tools. The Associate Analyst will execute day-to-day tasks to monitor and improve the quality of item data used in all digital/Omni-channel assets. They will be required to provide solutions that closely align with strategic initiatives and current business issues to improve customer experiences by maintaining readiness of an item across all the channels we serve.

Key Responsibilities

• Responsible for synchronizing and coordinating with internal and external business teams to fully maintain item data quality at Lowe’s. Addressing queries and providing effective resolutions to vendors and stakeholders.
• Responsible for thought leadership regarding Completeness, Accuracy & Quality to optimize product information that enables consumer confidence in making a buying decision.
• Execute maintenance in taxonomy structure and categorization of product categories.
• Ensures Lowe’s product description is accurate on the website and troubleshoots arising issues that compromise the quality of product titles.
• Serves as a subject matter expert to support Quality initiatives in the growth of the online business, inclusive of process improvement and automation efforts.
• Researches industry best practices regarding item data attributes and provides organizational insights to leadership.
• Responsible for proactively monitoring Quality metrics and risk mitigation on item health and readiness progress.
• Ensure that the item-level attribute aligns and supports categories enabling consumers to locate items efficiently.
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library of items.
• Partner with an offshore team to execute item lifecycle management activities.
• Responsible for initial and ongoing data quality for all products throughout the Lowe’s assortments.
• Monitors various product feedback mechanisms, such as customer reviews and complaints regarding product quality, and takes action to drive data quality resolution.

Qualifications

• Bachelor's Degree - Business Administration or related field.

Requirements & Tech Stack

Primary Skills (must have)

• Online / Retail Merchandising
• Vendor Management
• Supplier Relationship Management
• Data Management
• Understanding of merchandising assortment and associated product classifications.
• Strong organization, analytical, and customer service skills.
• Effective interpersonal communication skills; proven ability to communicate with technology and business partners.
• Process analysis and improvement skills.
• Moderate to Advanced Excel and Microsoft Office Applications.

Secondary Skills (desired)

• Understanding of the business and the mission-critical/technical and functional skills needed to do his/her job.
• Ability to communicate effectively and convey information clearly and accurately.
• Ability to make fact-based decisions and solve routine problems.
• Taking ownership of one's own work tasks and deliverables.
• Being organized, resourceful, and planful.
• Ability to engage with employees across the organization.