Benefits Operations Administrator

Key Responsibilities

• Process all activities related to client benefit plans with high accuracy and timeliness.
• Consistently meet or exceed client Service Level Agreements (SLAs).
• Develop a strong understanding of client plan provisions and related documentation.
• Prioritize work effectively to respond to client and participant needs.
• Ensure adherence to predefined procedures, process guidelines, and compliance standards.
• Actively participate in daily huddles and status meetings to ensure smooth operations.
• Conduct research, resolve, and respond to participant issues and inquiries using the case management tool.
• Collaborate closely with Customer Service, Technology, and other shared services teams for timely issue resolution.
• Ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate.

Requirements & Tech Stack

• Strong attention to detail and ability to handle transaction-based processing.
• Good computer operating skills, including MS Office applications.
• Typing speed of minimum 25 WPM with 90% accuracy.
• Good written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Ability to operate in high-volume, deadline-driven environments.
• Strong ethical standards and adherence to compliance policies.
• Follow all internal and client-mandated security protocols.
• Ensure secure handling and storage of participant information.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to multitask under tight timelines.
• High level of accountability and ownership.
• Customer-centric mindset.
• Adaptability to changing client requirements.

Qualifications

• Bachelor’s degree in any discipline (B.A, B.Com, B.Sc, BBA).
• Exclusions: B.Ed., LLB, B.Tech, BE, B.Sc (IT), Fulltime MBA, MCA, PDDCA, and any 2-year regular post-graduation professional degree.
• Back-office operations or similar transaction processing roles preferred.