Technical Support Engineer
Booz Allen Hamilton
Fayetteville, NC5h agovia LinkedIn
About the Role
- Maintain and execute a network of simulators and modeling capabilities.
- Provide rehearsal and exercise capabilities for various units.
- Manage the network, maintain an Authority to Operate (ATO), improve system design and architecture.
- Perform Tier 1-3 troubleshooting during operations.
- Conduct hardware installs, lifecycle management, software releases and deployment.
- Develop new features and drive innovation.
- Aid and provide training to military personnel.
- Operate on an Agile Scrum team with daily communication expectations.
- Effective troubleshooting and flexibility with day-to-day tasks are required.
Key Responsibilities
- Perform day-to-day operational checks for local air and ground simulation systems and outstation systems.
- Perform preventative maintenance tasks on simulators and associated simulator systems.
- Support training in a live, virtual, and constructive environment.
- Develop configuration management processes to ensure geographically separated systems are continuously updated.
- Operate the virtual environment to facilitate large-scale training exercises.
- Identify and track deficiencies to improve system functionality.
- Build and install new simulators and networks.
Requirements & Tech Stack
- Experience working on complex networked distributed systems.
- Experience with Microsoft Windows and Linux operating systems.
- Ability to troubleshoot and resolve issues with basic network and operating systems.
- Ability to create technical documentation.
- Ability to travel up to 20%.
- TS/SCI clearance.
- HS diploma or GED.
- Security+ Certification.
Nice to Have
- Experience supporting distributed mission operations training.
- Experience with programming or scripting languages.
- Experience with firewalls.
- Experience with ACAS.
- Experience implementing STIGS.
- Knowledge of Image Generator (IG) and Constructive Force Generator (CGF) programs such as MACE and VRSG.
Qualifications
- Experience supporting and collaborating with DoD operational personnel.