CRM &Ops Intern

About ALL MAN®

ALL MAN® is a fast-growing grooming brand focused on delivering instant confidence through innovative, high-quality products for modern, fast-paced lifestyles. Rooted in the vibrant culture of India, the brand offers a comprehensive range of grooming essentials, including styling, skincare, and haircare. ALL MAN® aims to be a global destination for elevated grooming, combining innovation, quality, and convenience. With a strong international vision, the company adapts its solutions to diverse needs and preferences, making its products relevant and accessible to customers worldwide.

Key Responsibilities

• Assist in managing CRM and e-commerce tools/platforms (e.g., Easycom, Shopify) for customer data, order tracking, and communication
• Support in setting up and scheduling customer communication (WhatsApp, email, SMS campaigns)
• Help track customer queries, feedback, and resolution timelines
• Assist in maintaining customer databases and ensuring data accuracy and hygiene
• Support day-to-day operations tasks such as order tracking, returns coordination, and issue resolution
• Help maintain trackers/dashboards for key CRM and operations metrics (repeat rate, response time, resolution rate)
• Coordinate with the customer support, logistics, and marketing teams for smooth order and query handling.

Requirements

• Good communication skills, both written and verbal
• Working knowledge of or willingness to quickly learn tools like Easycom and Shopify
• Any prior internship or academic project related to CRM, operations, or customer support