Customer Service Representative, Return Agent

About the Role

National Car Rental, a brand of Enterprise Mobility, is seeking a Return Agent for their location at Boise Airport (BOI). This role involves providing superior, friendly, and efficient service throughout the rental car return process.

Key Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, and time, and turn them into lost and found.
• Advise and review rental charges, and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service and satisfaction, and document dissatisfaction.
• Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports.
• Use the proper statement to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by customers.
• Identify vehicles on system hold for turnback, time, mileage, recall, or any other special lock, and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements & Tech Stack

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).

Compensation

• The pay for this position starts at $17 / hour.

Schedules Available

• SCHEDULE 1: Sun - Thur 4:30 am - 1:00 pm, Fri/Sat OFF (42.5 hours)
• SCHEDULE 2: Tue - Sat 6:00 am - 3:00 pm, Sun/Mon OFF (45 hours)
• SCHEDULE 3: Tue/Wed/Sat 4:30 am - 1:00 pm, Thur/Fri 4:00 am - 12:30 pm, Sun/Mon OFF (42.5 hours)

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development