Customer Support Representative

Vans Electronics - Noida

About the Role

Full-time, on-site role in Noida.

Handle customer inquiries via phone, email, and chat.

Provide accurate information on orders, deliveries, and products.

Troubleshoot basic issues.

Coordinate with internal teams to resolve service or supply-related concerns.

Ensure timely follow-up until closure.

Log interactions in CRM.

Maintain service standards.

Gather customer feedback.

Support continuous improvements in customer satisfaction.

Requirements & Tech Stack

• Customer-facing skills: Customer Support, Customer Service.
• Ability to drive Customer Satisfaction.
• Clear and professional Communication skills (verbal and written).
• Basic technical understanding and Troubleshooting abilities related to order status, product information, and service issues.
• Proficiency in using CRM or ticketing tools and standard office software.
• Strong organizational skills, attention to detail.
• Ability to manage multiple inquiries simultaneously.
• Comfort working on-site in Noida.
• Ability to collaborate with cross-functional teams.

Qualifications

• Prior experience in customer support or service roles, preferably in electronics, supply chain, or B2B environments.
• Minimum of a high school diploma.
• A bachelor’s degree in business, commerce, or a related field is an advantage.