Entry-Level IT Support Resume Example

A complete one-page resume for an entry-level IT Support candidate, with bullets written for the job. The person is made up; copy the structure and wording style, then replace everything with your own true details and numbers.

Marcus Hill
Raleigh, NC | (555) 010-0209 | [email protected] | linkedin.com/in/marcus-hill-sample
Professional Summary
IT graduate with CompTIA A+ and a campus help desk job. Fixes laptops, accounts and network issues quickly and writes clear tickets and guides for non-technical users.
Professional Experience
Triangle Technical College IT ServicesSep 2023 – Present
Help Desk TechnicianRaleigh, NC
Resolved 15–20 tickets per shift for students and faculty in ServiceNow, with a 95% first-contact resolution rate.
Set up and imaged 60+ laptops with Windows and Microsoft 365 for a new lab.
Reset passwords and unlocked accounts in Active Directory, following identity-check steps every time.
Wrote 12 how-to guides for Wi-Fi and printer issues that cut repeat tickets on those topics.
Oak Street DentalJun 2024 – Aug 2024
IT Support InternRaleigh, NC
Replaced 9 aging workstations and moved user files with no lost data.
Configured a new office printer and Wi-Fi network for 14 staff.
Created a one-page checklist for new-hire accounts and equipment.
Technical Skills
Support: Troubleshooting, Windows 10/11, macOS basics, Active Directory, Microsoft 365, ticketing
Networking: TCP/IP, DNS, DHCP, Wi-Fi, VPN basics, Cisco Packet Tracer
Key Projects
Home Lab: Small Office NetworkSpring 2025
Windows Server, Active Directory, pfSense, VirtualBox
Built a virtual domain with 3 servers and 10 test users to practice account creation, group policy and backups.
Documented every setup step in a runbook anyone can follow.
Education
Triangle Technical CollegeAug 2023 – May 2025
A.A.S. in Information Technology, GPA 3.6Raleigh, NC

Who is hiring entry-level IT Support this week

AmaWaterways River Cruises · 1Thales Defense & Security, Inc. · 1Mayer LLP · 1

All entry-level IT Support jobs → · More resume examples

How to use it

  1. Read how the example is built: summary, experience with verb + task + result bullets, skills, a project, then education.
  2. Compare your skills with the job posts you're applying to, and add the ones you truly have, spelled the way the posts spell them.
  3. Open the example in the free builder and replace every detail with yours.
  4. Download the PDF, then check it with the free ATS resume checker.

What an entry-level IT Support resume needs

One page, one column and standard headings, so an applicant tracking system reads it cleanly. A short summary that names the IT Support role. Experience, internships, campus jobs or projects written as bullets that start with a verb and end with a result and a number. A skills section that uses the exact words in the job posts you're applying to.

No experience yet?

Use projects, coursework, clubs, volunteering and part-time jobs. Describe each the way you'd describe a job: what you did, which tools you used, and what happened because of it. Any honest number helps: how many people, items, hours, dollars or percent.

Frequently asked questions

What should an entry-level IT Support resume include?

Contact details, a short summary naming the role, experience or projects in bullet form, a skills section, and education. Keep it to one page.

How do I write a IT Support resume with no experience?

Lead with education and projects, then add any part-time, campus or volunteer work. Each bullet should show an action, a tool and a result, ideally with a number.

Are the people and companies in this example real?

No. The name, school and employers are made up, and the numbers only show where a result belongs. Replace them with your own true details.

Can I use this example for free?

Yes. Open it in the free resume builder, edit it, and download the PDF with no sign-up, watermark or payment.

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