Learning Management Systems Administrator

About the Role

Part-Time, Temporary, Hybrid (potential to transition to remote)

Key Responsibilities

• Manage user accounts, registrations, enrollments, and access within the LMS.
• Create and duplicate courses and ensure course information is accurate and up to date.
• Respond to support tickets and user questions, generally within a 24-hour timeframe.
• Complete bulk student enrollments and teacher requests within established timelines.
• Process badges, awards, incentives, and related notifications.
• Generate and analyze enrollment, participation, and engagement reports.
• Troubleshoot platform issues and escalate more complex technical issues when needed.
• Maintain process documentation and identify opportunities to improve system efficiency.
• Monitor the LMS regularly to ensure requests and issues are addressed promptly.

Requirements & Tech Stack

• Proficiency with Microsoft Office, particularly Excel.
• Comfortable learning and navigating new technology platforms.
• Ability to work independently and manage priorities effectively.
• Prior experience with an LMS, SaaS platform, or similar system is a plus.

Qualifications

• 2+ years of experience in technology, administration, customer support, education, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.