Full Time Branch Ambassador, North Fork Area

About the Role

At Capital One, we are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space, embodying a culture of outstanding hospitality, relationship-building, and blending friendly service with digital innovation. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment, anticipate needs, and solve problems proactively.

Key Responsibilities

• Guardian of Trust & Accuracy: Execute high-volume cash transactions with 100% accuracy, including deposits, withdrawals, and complex negotiable instrument processing. Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
• Digital Concierge: Educate clients on leveraging mobile banking, remote deposit capture, and contactless payments.
• First-Line Consultant: Actively listen to uncover personal or business goals and pair clients with appropriate digital tools or banking solutions.
• Hospitality Lead: Greet customers and ensure a welcoming experience, balancing operational efficiency with community focus.
• Support surrounding Branches as needed within a 50-mile radius, with occasional opportunities to assist other locations.
• Be available to work a flexible schedule, including nights and weekends, with hours and days subject to change.
• Adapt to business-driven schedule adjustments.
• Attend all required training sessions.
• Perform duties that may include lifting up to 25 pounds and moving/standing for extended periods.
• Maintain regular and consistent attendance.

Requirements & Tech Stack

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Hospitality Heart: Natural gift for making people feel welcome and heard.
• Tech Fluency: Early adopter of apps and digital tools, enjoys teaching others.
• Precision and Detail: Satisfaction in accuracy and following procedures.
• Adaptability: Ability to move fluidly between tasks in a "fluid" workspace.
• Curiosity: Desire to understand processes and improve the customer journey.

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Compensation & Benefits

• Salary Range (Full-Time Annual):
• Mattituck, NY: $51,542 - $54,600
• Riverhead, NY: $51,542 - $54,600
• Comprehensive benefits package including:
• Day 1 coverage for Medical, Dental, Vision and Prescriptions
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care

After You Apply

• You may be required to take an assessment (approx. 35 minutes).
• Recruiters will reach out to selected candidates to provide more information and answer questions.
• Capital One will not sponsor a new applicant for employment authorization.