Dealer Success Manager

About the Role

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchored within the Capital One Sales Process. This role demands a high-level partnership with POD counterparts to collectively strategize and achieve superior success. You provide consultative expertise and training enablement that supports the POD's core sales objectives, instrumental in expanding our footprint by contributing to and supporting Navigator Platform subscriber gains and retention.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Requirements & Tech Stack

• Operate as a Strategic Consultant and Customer-Centric Partner.
• High-level partnership with POD counterparts.
• Provide consultative expertise and training enablement.
• Support POD’s core sales objectives.
• Expand footprint by contributing to and supporting Navigator Platform subscriber gains and retention.
• Provide specialized expertise during initial pitches and compelling closing techniques.
• Own seamless setup, expert training, and strategic Return on Investment (ROI) conversations.
• Educate and gain buy-in from key auto dealer stakeholders.
• Maximize value of technology and processes.
• Play a key role in Capital One’s technology and relationship evolution.
• Excel in a team environment.
• Experts in process improvement.
• Strong interpersonal skills.
• Effectively communicate and influence partners across the company and multiple levels of the organization.
• Strong analytical skills.
• Attention to detail.
• Ability to adapt to a dynamic agile environment.
• Customer-centric individual who can excel at training/driving tool adoption.
• Ability to deeply understand the product and troubleshoot a number of technical issues quickly.
• Collaborative, highly empathetic team member who actively listens to stakeholder needs.
• Apply emotional intelligence to build trust and drive business decisions grounded in customer impact.
• Navigator Platform

Qualifications

• Basic Qualifications:
• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Preferred Qualifications:
• Bachelor's Degree.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Travel

• This position will be traveling up to 50%.