Manager, Product Management, Rewards Loyalty

About the Role

We are looking for a hands-on Product Manager to take ownership of our Rewards Ledger—the core database and system of record that powers the entire Rewards customer experience. This system handles real-time rewards balances, earn records, and redemptions for every transaction across our ecosystem. In this role, you will define the roadmap for our ledger and take projects from initial discovery through technical delivery. You’ll tackle undefined, ambiguous problems and translate business needs into concrete, production-ready product specs.

Key Responsibilities

• Define Strategy & Roadmap: Build and execute the roadmap for the rewards ledger and database, ensuring high availability and room for future feature expansion.
• End-to-End Delivery: Manage the full product lifecycle: discovery, technical requirements, sprint execution, launch, and post-release evaluation.
• Cross-Functional Alignment: Work closely with engineering, technical architects, and adjacent product teams (premium, loyalty, cardholder experience) to map dependencies and integrations.
• Core Systems & Data Integrity: Manage requirements focused on real-time transaction processing, system scalability, auditability, and data accuracy across millions of daily interactions.
• Solve Unstructured Problems: Take broad, ill-defined technical challenges and break them down into clear, actionable requirements for engineering teams.

Qualifications

• Strong Communication & Autonomy: Comfortable taking ownership, making decisions with incomplete information, and moving projects forward with minimal supervision.
• Technical Aptitude: Strong understanding of APIs, data structures, transactional databases, or ledger systems. You can hold your own in technical discussions with senior engineers.
• Track Record: Proven ability to define whitespace, break down into deliverables, and ship complex technical products using Agile methodologies.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR
• Bachelor's degree in any field and at least 3 years of Product Management experience.

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products.

This role is designated as a hybrid position.